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January 27, 2014

The 12 Much-Coveted Rules of Client Service.

1. Represent only clients you 'like'.

2. The client is the main event.

3. Make sure everyone in your firm knows the client is the main event.

4. Deliver legal work that changes the way clients think about lawyers.

5. Over-communicate: bombard, copy and confirm.

6. When you work, you are marketing.

7. Know the client.

8. Think like the client--help control costs.

9. Be there for clients--24/7.

10. Be accurate, thorough and timely--but not perfect.

11. Treat each co-worker like he or she is your best client.

12. Have fun.

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Copyright 2005-2014 J. Daniel Hull.

Posted by JD Hull at January 27, 2014 11:25 PM

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