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January 25, 2006

Polling The Real Jury-Part III--"So Then Michelle Checks In, and She Says..."

No sooner did I finish a post just below about changing my mind on who should conduct client satisfaction interviews that Michelle Golden at Golden Practices, who I greatly respect, tells me, in effect, that I was right the first time. In a well thought-out and highly persuasive comment Michelle says she believes--and by the way I can tell she's clearly not drumming up work on this--you should use a third party neutral and not senior lawyers in your firm if you want the truth about your firm's services (especially if there is a relationship issue). And, she continues, don't ask for a referral because it likely won't go down well. Michelle also has a nice post about it entltled "Satisfaction Survey or Marketing Pitch? Pick One". I like fights, disagreements and disputes of almost any nature--and always have. But I'm dazed, confused and still thinking on this client polling thing. So I'll just wimp out and watch. Anyone else? Rumble, maybe?

Posted by JD Hull at January 25, 2006 11:02 PM


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