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September 29, 2006

"Proactive?" Huh? Say what?

Real customer service is hard. But first you have to get that. And hardly anyone does. In a great short post, Michelle Golden of Golden Practices, one of my favorite client-centric blogs, says it all about the relentless tendency to embrace mediocrity in customer service standards. It's called "How Do You Define Proactive?".

Posted by JD Hull at September 29, 2006 11:59 PM

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