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October 27, 2006

Hill & Knowlton blog: Client Service Insights

My friend Pat Lamb of In Search of Perfect Client Service made me aware of Hill & Knowlton's blog Client Service Insights. WAC? is going to permanently link to this one. Clever and interesting, CSI just conducted and announced a "winner" of its First Annual Scariest Client Service Stories Contest in honor of Halloween. On the homepage currently: "Insight #1 - Client service excellence isn't about doing the things no one else can do; it's about doing the things anyone can do, but just don't." So simple, it's scary. Read that to yourself a couple of times. Then ask your brilliant young associates--the ones who like you were law review editors and still think it's all about being "smart"--to read it exactly 13 times. Aloud, in unison.

Posted by JD Hull at October 27, 2006 12:46 AM


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