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April 18, 2007

Tom Collins: A Formal Client Service Standard for the Law Firm

Again, do read and save this must-see post at Tom Collins's consistently useful More Partner Income. Last year, WAC? published some shorter pieces on a related idea we think is ready for prime time at law firms everywhere: "Make client service standards part of each employee review".

Posted by JD Hull at April 18, 2007 11:42 PM

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