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October 15, 2008

You want to keep what you have?

12 Rules of Client Service:

1. Represent only clients you "like".

2. The client is the main event.

3. Make sure everyone in your firm knows the client is the main event.

4. Deliver legal work that changes the way clients think about lawyers.

5. Over-communicate: bombard, copy and confirm.

6. When you work, you are marketing.

7. Know the client.

8. Think like the client--help control costs.

9. Be there for clients--24/7.

10. Be accurate, thorough and timely--but not perfect.

11. Treat each co-worker like he or she is your best client.

12. Have fun.

Posted by Holden Oliver (Kitzb├╝hel Desk) at October 15, 2008 11:13 PM


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