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May 22, 2009

The client's stock price this week?

The client, it seems, actually wants you to know him, her or it. Take time out to learn the stock price, industry, day-to-day culture, players and overall goals of your client. Visit their offices and plants. Do it free of charge.

Associates in particular need to develop the habit of finding out about and keeping up with clients and their trials and tribulations in and out of the areas they are working in. Learn about your client--and keep learning about it. Devise a system to keep abreast.

From "Rule 7: Know the Client", in our annoying-but-correct 12 Rules of Client Service.

Special note to get-a-life conventioneers world-wide: Practicing law never was--and never will be--a work-life balance thing. It's a client thing. Start there. You signed up to serve. Get used to it.

Posted by JD Hull at May 22, 2009 11:59 PM


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