« A college roommate's labor of love: Peirce Mill, nearly 200 years in Rock Creek Park. | Main | Pantheon: Ms. Mulligan. »

June 10, 2015

The 12 Rules of Client Service: Who's your daddy now?

The 12 Rules, that's who. Sometimes all you need is what one favorite poet called a New Mind. These now classic if eternally annoying 12 Rules will get you there, friend:

1. Represent only clients you like.
2. The client is the main event.
3. Make sure everyone in your firm knows the client is the main event.
4. Deliver legal work that changes the way clients think about lawyers.
5. Over-communicate: bombard, copy and confirm.
6. When you work, you are marketing.
7. Know the client.
8. Think like the client--help control costs.
9. Be there for clients--24/7.
10. Be accurate, thorough and timely--but not perfect.
11. Treat each co-worker like he or she is your best client.
12. Have fun.


Posted by JD Hull at June 10, 2015 08:49 AM


Post a comment

Remember Me?