« The Church Militant and Church Triumphant (1365) | Main | Prisoner of Rock 'n' Roll: Help, I'm a Rock. »

June 29, 2023

World-Famous Way-Mindful 12 Rules of Client Service.

The 12 Rules, that's who. Sometimes all you need is what one favorite poet called a New Mind. These now classic if eternally annoying 12 Rules will get you there, friend:

1. Represent only clients you like.
2. The client is the main event.
3. Make sure everyone in your firm knows the client is the main event.
4. Deliver legal work that changes the way clients think about lawyers.
5. Over-communicate: bombard, copy and confirm.
6. When you work, you are marketing.
7. Know the client.
8. Think like the client--help control costs.
9. Be there for clients--24/7.
10. Be accurate, thorough and timely--but not perfect.
11. Treat each co-worker like he or she is your best client.
12. Have fun.


3141679-lg.jpg

Posted by JD Hull at June 29, 2023 11:59 PM

Comments

Post a comment

Thanks for signing in, . Now you can comment. (sign out)

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)


Remember me?