« Tramps Like Us: Heidelberg Castle. | Main | Whose History Now? »

March 29, 2017

Rule 7 of 12 Rules: Know Thy Client.

Watch your client both in and out of the legal areas you usually work in. Stretch yourself a bit. Pretend you're curious. Keep watching. Devise a simple system to keep abreast. Your new intern Bambi would love to help.

Rule 7 is this blog's second most popular (and second most ripped off) client service "guideline" in our annoying but awesome and increasingly popular 12 Rules of Client Service. We like this one, too. In its entirety, here is the original (sans links) January 24, 2006 post:

Rule Seven: Know the Client.

The "12 Rules of Client Service" I have been posting one-by-one starting on November 19 appear in a booklet Julie McGuire and I prepared internally 5 years ago for associates and non-lawyer staff. We just call it Hull McGuire Practice Guide* (*or how to become a productive associate or paralegal). In the Guide, we call the same rules "Blackletter Rules for Practicing Law".

The idea is that each of the twelve overall practice rules harks back to the idea that the client comes first. Clients, clients, clients. For us, that is practicing law. Except for some rewording, the 2 sets of rules are substantially the same. The first six rules are reproduced here.

Several lawyer-bloggers I respect have posted--and in some very eloquent and interesting ways--on the idea of Rule 7, really knowing the client and its culture. I think they say it all. See Tom Kane, Patrick Lamb, Tom Collins and Arnie Herz. Some of the discussion lately was triggered by the nerve jangling report of complaints of some GCs at a Fulton County, Georgia CLE conference in early December 2005. I've chimed in on that, too--here and here.

The client, it seems, actually wants you to know him, her or it. Take time out to learn the stock price, industry, day-to-day culture, players and overall goals of your client. Visit their offices and plants. Do it free of charge. I think associates in particular need to develop the habit of finding out about and keeping up with clients and their trials and tribulations in and out of the areas you are working in. Learn about your client--and keep learning about it. Devise a system to keep abreast.


bigstock-Relaxing-woman-sitting-comfort-46859677-1498x999.jpg
Satisfied In-House Counsel.

Bambi.jpg
Bambi the Intern.

Posted by JD Hull at March 29, 2017 08:32 PM

Comments

Post a comment




Remember Me?