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August 02, 2022

Rule 3: Make Sure Everyone Knows the Client is the Main Event.

Rule 3 of our astonishing 12 Rules of Client Service was written in December of 2005. It's simple to understand--but hard to enforce. Rule 3 is about your colleagues and co-workers at work. Everyone needs to buy into a customer-centric culture where you work. Everyone. Clients and customers are more important than you, partners, employees and even the firm itself. There is nothing without buyers of your services and products.

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Posted by JD Hull at August 2, 2022 07:12 PM

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