February 13, 2017
Tell Clients What They Can Do, Too.
I find myself doing it more than I would like--especially with clients with newer businesses or in emerging industries. I've just laid out some legal or regulatory infrastructure that, to them, throw up roadblocks to their plans. And I do this especially on the phone. I hear myself saying "no". Point and note to self: When you talk to clients, protect them. Make them safe. And be strong on those "no" points. But tell them what they can do, too. Make it part of every conversation.
Posted by JD Hull at February 13, 2017 11:44 AM