December 27, 2005
With Clients, Especially New Clients, Err on the Side of Over-Communicating: Bombard, Copy and Confirm.
Rule Five: "Over-Communicate": Bombard, Copy and Confirm.This blog is indebted to Jay Foonberg for the inspiration for Rule 5--both "bombarding" and the idea of keeping clients continuously informed. Most our better thoughts about practice management since we started WAC/P in 2005 are influenced by Jay Foonberg. The notion of "bombarding" clients with paper and information does have obvious exceptions. For instance, you work with a GC who trusts you and wants you to leave her alone. She doesn't want you to copy her on every transmittal letter or e-mail. Fair enough. Just be 100% sure you know what she wants and doesn't want. But aside from that, this is a "can't miss" rule--and I am amazed that many good lawyers express surprise that my firm informs the client of everything at each step of the way, and copies our clients on everything.
Posted by JD Hull at December 27, 2005 04:36 PM
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