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December 21, 2005
Fear and Loathing at the CLE Seminar? Getting an Earful from GCs.
Law.com's In-House Counsel section recently linked to a December 9 article from the Fulton County [Georgia] Daily Report entitled "Getting an Earful From GCs". Apparently--and this fascinates me--at a CLE seminar hosted by the Corporate Counsel Section of the Georgia state bar, some of the 100 GCs present asked outside law firm reps a bunch of "why-can't-you-get-it?" questions, including this one: Why don't outside lawyers understand the "business models and corporate culture of their clients?" Assuming that's true, i.e. we are not learning about clients from which we want repeat business, and at the risk of sounding didactic, I ask this one: How did so many of us get this bad? Whoa.
Posted by JD Hull at 10:39 AM | Comments (0)
Passion Plays
The subject of passion came up in two fine recent posts (here and here) I just noticed from Pat Lamb at In Search of Perfect Client Service and Tom Kane at The Legal Marketing Blog. Although I don't think I articulated it that well at the time, waning passion for what we do for clients is one of the things I tried to discuss in my first post for What About Clients? as I worried aloud whether we lawyers have lost our way. When lawyers can even talk about the importance of passion in our work, as Tom and Pat have done, we've come a long way, and shown some real leadership. And that's good for clients.
Posted by JD Hull at 07:48 AM | Comments (0)