January 26, 2006
Word-of-Mouth and Internet Top 2 Picks.
The consistently insightful and easy to read Tom Kane has a great post today in his The Legal Marketing Blog on what medias really work for small business (all law firms fit in this category, I think). Word-of-mouth and the Internet may be the top 2. Talk about flattening. Although personally I think that the more lawyers, staff and clients you have, the better position you are in to enjoy WOM power, the numbers Tom has in his post suggest that big advertising budgets may not rule where clients go in the future. Or even where they are going now. Malcolm Gladwell's The Tipping Point: How Little Things Can Make a Big Difference, which I posted about in mid-December, does an admirable job of explaining the dynamics of word-of-mouth--and WOM's great but fickle power to make or break us. I know, I know: there are hundreds of books out there people say you should read, and we are all mega-busy working and practicing law. But Gladwell's book is compelling to me because it strongly implies that there are ways to create and even control positive "buzz". And it's a great book for anyone who serves business clients. Read it!
Posted by JD Hull at January 26, 2006 03:12 PM