May 04, 2006
My Firm Would Like That Compliment, Too.
"We don't have their phone number, we have their DNA". Two weeks ago, Patrick Lamb, the Chicago-based trial lawyer and blogger at In Search of Perfect Client Service had a post reporting that Cox Enterprises' General Counsel Andrew Merdek had said this about his outside law firm, Dow, Lohnes & Albertson, in an interview with the National Law Journal. I noticed the quote when Patrick relayed it--and I can't get it out of my head. The ultimate. Talk about clients being and feeling safe.
Posted by JD Hull at May 4, 2006 11:02 AM