May 08, 2006
Rob Millard on "Bad" Clients.
Some time ago we wrote about bad clients. Our brief post was about choosing the right clients and our conclusion was that no client at all is better than the wrong one, especially during a downturn in business. Note also Rule 1 - Represent Only Clients You "Like". However, Edge International consultant Rob Millard, over at his The Adventure of Strategy blog, has just published on the subject of a different kind of "bad": the effect of detractors and non-promoters of your business on your business. A Principal with Edge in South Africa, Rob has written an insightful, well-researched and must-reading piece on the drain of these problem clients entitled What Do "Bad" Clients Cost Your Firm?
Posted by JD Hull at May 8, 2006 05:21 PM