July 18, 2006
A Short But Happy Carnival of Client Service.
There is no shortage of posts these days about the truly cross-cultural challenges of better client service. We start with better client service thinking. Allison Shields at Legal Ease Blog had "Why Lawyers Are Bad at Client Service" and "Are You Really Losing Clients?", inspired by the Michelle Golden post "Lost Clients? 'Reasons' are Symptoms, Not Cause" ....and lawyer-consultant-Chief Thinking Officer Matt Homan at the [non] billable hour is not only full of ideas and good writing but as usual reaches for ideas from other sources in "May I Help You With Anything Else?", "Top Things They Never Taught Me" and "When Creativity Takes a Holiday".
Posted by JD Hull at July 18, 2006 10:23 AM