July 02, 2006
Can Real Client $ervice Make You a Billionaire?
Sure it can. If you live in or can somehow access the San Diego market on Sirius, tune into "I'm There For You, Baby" on CASH 1700 AM on Saturdays from 1-2 p.m., PST, with Neil "the Baby" Senturia and Barbara Bry. I've posted about my successful, serial overachieving friends Neil and Barbara before, here and here. The hour-long "Baby" radio show is about personal, professional and business excellence. The first show was yesterday, and Neil led it off with an hilarious but instructive segment on client service--how hard it is and why it's important--about how his now ex-fitness club lost several thousand Senturia-Bry dollars a year by making Neil and his family jump through stupid hoops to secure an extra membership card valued at $25.00.
Three great interviews by Neil (imagine if Howard Stern were an Ivy-educated B school prof) followed, including one with Alan Webber, the former Harvard Business Review editor who co-founded Fast Company Magazine. "Baby" will also have these regular segments: the Billionaire Update, Trump Watch ("When is enough enough?"), "the ongoing saga of the U.S. patent system", Crooks of the Week, and "I wish I had thought of that idea". CASH 1700 AM, owned by XEPE, features business talk. Most of its programming is carried by Connecticut-based radio network Business Talk Radio Network, but on weeknights from 7 p.m.-5 a.m, it airs CNN Headline News radio.
Posted by JD Hull at July 2, 2006 11:12 AM