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July 15, 2006

Once Again: Jim Calloway On Client Expectations.

From Jim Calloway's well-regarded Law Practice Tips Blog, here is the June 20 post "What Creates Client Satisfaction? Meeting Expectations". Two excerpts:

Readers of this blog are seeking law practice tips. Well, here's a huge one. Schedule a meeting with your staff and discuss how you help your new clients have realistic expectations. With the guidance of the forms noted above, draft handouts that will be given out to every new client in your two largest areas of practice. Implement the policy and set a review date for six months from now.

Equally important [to predictions about client projects made by lawyers to their clients] are client expectations about how the attorney-client relationship will be managed. Modern technology allows us to be available to clients around the clock.

Posted by JD Hull at July 15, 2006 11:57 PM


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