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October 19, 2006

Patrick Lamb: Law is a service business.

Like many other corporate lawyers and bloggers, when my friend Chicago trial lawyer Patrick Lamb of In Search Of Perfect Client Service weighs in on an issue, I listen carefully. And being mentioned by Patrick in one of his posts is just a wonderful bonus. See his recent post "Ball And Chain? Key To Freedom?" and his take on how current mobile communication technology (cell phones, Treos, etc.) can serve both (1) clients and (2) "work/life balance". Here are excerpts:

Law is a service business. If you don't want confront the demands created by being in a service business, then find something else to do. But having said that, these mobile [communications] devices allow one to be hiking in the mountains but still accessible for a critical call, as happened to me this summer. Neither my wife nor my kids would have preferred that I be stuck in my office.

Those who complain about having their "off hours" interrupted really are conceding that they would not have been accessible in the first place. Those who put clients in second place are going to find out that they don't have to worry about the problem any more.

Do read Pat's post.

Posted by JD Hull at October 19, 2006 11:59 PM

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