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August 01, 2006
Happy Birthday to "What About Clients?"
Today is the first anniversary of "What About Clients?" Thanks to Chicago lawyer Patrick Lamb, D.C. wunderkind consultant Chris Abraham and D.C. telecom lawyer Mark Del Bianco for getting us--Tom Welshonce of Hull McGuire in Pittsburgh, and me--started, and to the people (all 4 or 5 of them) who still read this blog. Our first post was one year ago today. It's still our favorite, it's what this blog's about, and it's here.
Posted by JD Hull at 05:30 PM | Comments (0)
So, you think your customer service is pretty good already, do you?
Sure about that? Whatever your level of confidence is, don't miss a post by corporate lawyer Patrick Lamb at his blog In Search of Perfect Client Service called "Overcoming The Lake Wobegon Effect", with an assist from Harry Beckwith, author of the 1997 customer service bible Selling the Invisible. "And all the children are above-average..."
Posted by JD Hull at 01:38 AM | Comments (0)