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April 08, 2007
Renewal, rebirth--and tool sharpening.
Spring ushers in important observances by most religions. But nearly everyone--Pagans, athiests, humans who notice their natural world a bit more, and just folks in Pittsburgh and Cleveland eating and watching TV--do a dance or two to celebrate rebirth, renewal, the beginning of a new life cycle, the order of things, Being Here Now, fresh starts and real resolutions for real life. Well, here's one observance for us more pedestrian types who have to work tomorrow: The 12 Rules of Client Service. They are based on real life and real lawyering--in that order.
Posted by JD Hull at April 8, 2007 07:51 AM
Comments
Dan, your 12 Rules are universal truths that apply to mediators like me as much as they do to attorneys. Thanks for reminding us of them today.
Your exhortation--to "Deliver legal work that changes the way clients think about lawyers"--rings especially true. Each of us is an ambassador for our field and we should act accordingly. I would amplify one point you made, that when we work, we market. I would suggest that are always marketing, whether we are working or not. To paraphrase (and badly mangle) Newton (who I hope will excuse me), every human interaction has a potential marketing reaction.
Thanks as always for so generously sharing your insights with the rest of us.
Cheers
Diane
Posted by: Diane Levin at April 8, 2007 11:45 AM