« Legal Sanity and Blawg Review #108 | Main

May 15, 2007

Golden Nuggets of Wisdom

Blawg review #108 highlighted some truisms posted by those who are genuinely dedicated to client service. Tom Collins cites a recent study which lends support to his observation that happy firms are made of happy people.

David Maister points out that, for most people, happiness is relative and largely determined by how we perceive ourselves in reference to others we choose to compare ourselves to - our “reference group.” He then asks some provocative questions worth pondering.

Michelle Golden reminds us that the best service is appropriately given to the best clients.

Posted by Holden Oliver at May 15, 2007 10:08 AM


Post a comment

Remember Me?