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June 25, 2007
Employees v. Clients and Customers?
This comes from a fine blog and, well, it just makes too much sense. And now WAC? may even stop degrading and humiliating the summer help. See "Put Your Employees First and Your Customers Second" at Jay Shepherd's Gruntled Employees. Jay is right. Employees color customer feelings. WAC? only would add: make sure you've got the right employees. Sorry, but there just aren't that many great workers at any level out there--and most employees certainly will never get or care about client and customer service. Before candidates get to or have even heard of your shop, they either care or don't care about customers and clients. You can't teach or bribe people to do it. Find, hire and keep the naturals. Toss the rest--humanely but quickly.
Posted by JD Hull at June 25, 2007 03:08 PM