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September 19, 2007
Clients: How to ditch bad ones.
Even hard-working, uber-competent and genuinely service-oriented companies--all ten or twelve of them on the planet--have at one time or another found themselves with a client or customer they no longer "like". To deal with that problem, see the "Top 10 Ways to Fire the Client from Hell" at InsideCRM. This post by the InsideCRM Editors is full of useful tips for dealing with just-not-getting-it or lawyer-paranoid clients like (1) the bargain shopper, (2) the control freak, (3) the "one who's never satisfied" or (4) the client who sees evil and imperfections everywhere. Note: If your client is a GC, or a "sophisticated user of legal services", this rule may not apply. Otherwise, heave ho, folks.
Posted by Tom Welshonce at September 19, 2007 06:34 AM