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October 10, 2007

"Dude, if you can't steal our clients, you're fired."

Is "client service" at your shop just drinks-and-dinner b.s. for the clients, and website-and-brochure lip service for the public? Or is it real? Here's a new standard we suggested nine months ago for

associate and paralegal performance reviews. We were serious about it then. We're serious about it now. If our idea genuinely appalls or amuses you, fine--but do ask yourself why.

Posted by Holden Oliver at October 10, 2007 05:22 PM


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