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May 29, 2007
Client Service Explained
Well, WAC? could not have said it better. For some time now at Hill & Knowlton's Client Service Insights (CSI), Leo Bottary has de-mystified the whole thing for us in 22 words in the upper right hand corner of his site. Bottary calls it Insight #1:
Put another way, client service is (1) easy to "get" (2) but hard to do--and only because very few of us will discipline ourselves to think it through and do it.
Posted by Holden Oliver (Kitzbühel Desk) at 12:04 PM | Comments (0)