February 28, 2008
Americans are fed up with bad service. This is news?
Hardly news to WAC? Lately, our biggest pet peeves are: (a) American retail banking services and (b) Gen-X clerks globally. Banks and younger store help are not just monuments to lameness and mediocrity in commerce--they actually seem to get off on doing bad work. Along with practicing law, we at WAC? live and breathe client service issues. We are the Watchers. And it's a miracle to WAC? that some employees can even feed their families. The problem: business knows what to do, but it can't get people to buy into Client Service. Business Week, in a good feature by Jena McGregor, hypes it as the "Customer Backlash Against Bad Service".
Posted by Holden Oliver (Kitzbühel Desk) at February 28, 2008 10:50 PM