April 07, 2008
A step forward for client interviews (or audits)?
Client interviews (or audits) by a 'third person' is a long-time favorite WAC? subject--and our recommendation to all law firms. At least one law firm, Philly's Ballard Spahr, is attempting to raise the standard by hiring a full-time non-lawyer client interviewer. See Mark Beese's take in "Ballard Hires Client Interviewer" at his Leadership for Lawyers.
Posted by JD Hull at April 7, 2008 11:49 PM