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April 07, 2008

A step forward for client interviews (or audits)?

Client interviews (or audits) by a 'third person' is a long-time favorite WAC? subject--and our recommendation to all law firms. At least one law firm, Philly's Ballard Spahr, is attempting to raise the standard by hiring a full-time non-lawyer client interviewer. See Mark Beese's take in "Ballard Hires Client Interviewer" at his Leadership for Lawyers.

Posted by JD Hull at April 7, 2008 11:49 PM


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