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May 27, 2008

"Do work that changes the way clients think about lawyers."

That's Rule Four from our 12 rules of client service.

Let's not kid ourselves. Why "try to exceed expectations" when the overall lawyer standard is perceived as low to mediocre? Why not overhaul and re-create the whole game?

Posted by Holden Oliver (Kitzb├╝hel Desk) at May 27, 2008 12:55 AM

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