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May 09, 2008
Get used to it: lawyers aren't royalty.
If you think "returning phone calls promptly" and "keeping the client informed" is a big deal, you are flirting with mediocrity. Get standards that work, make money and keep great clients coming back. See Rule 9 in our "twelve step" program for The Service-Challenged: "Be There For Clients 24/7".
Posted by JD Hull at May 9, 2008 12:40 AM