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May 05, 2008

In 2008, how are law firms getting and keeping clients?

Brian Ritchey at More Partner Income breaks down ALM's recent survey on how larger firms globally (about 75 on up) are developing business these days. One interesting point is that only about 50% of these larger firms have a system in place that include each of the following: client interviews, client care "teams" and sales training.

Note: The grumpy but inspiring Holden Oliver and I are happy to help. We need two days with your main team and, most importantly, an iron-clad commitment and plan from your Executive Committee on how you will build and keep a client service culture at your firm after we leave your conference room. Seminars without dogged follow-up that firm management "gets" and buys into won't cut it.

Posted by JD Hull at May 5, 2008 12:04 AM

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