September 17, 2008
In a down economy.
We add: (1) Stick to clients you have. (2) Make sure all employees buy into Client Service with the fervor of evangelists. (3) Consider today terminating uninspired or "looter" employees who add no value, starting with, first, the "Unwilling", and second, the "Unable" (in good times and bad times, it's either You or Them, and eventually they will do you in). (4) Hire lawyer-consultant Tom Kane, straight-up and fair.
Posted by Holden Oliver (Kitzbühel Desk) at September 17, 2008 11:59 PM