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February 28, 2008
Brussels to Microsoft: $1.3 billion.
From Canada's Law Day: The European Union fines Microsoft for delayed compliance with 2004 antitrust order.
Posted by Holden Oliver (Kitzbühel Desk) at 11:58 PM | Comments (0)
Americans are fed up with bad service. This is news?
Hardly news to WAC? Lately, our biggest pet peeves are: (a) American retail banking services and (b) Gen-X clerks globally. Banks and younger store help are not just monuments to lameness and mediocrity in commerce--they actually seem to get off on doing bad work. Along with practicing law, we at WAC? live and breathe client service issues. We are the Watchers. And it's a miracle to WAC? that some employees can even feed their families. The problem: business knows what to do, but it can't get people to buy into Client Service. Business Week, in a good feature by Jena McGregor, hypes it as the "Customer Backlash Against Bad Service".
Posted by Holden Oliver (Kitzbühel Desk) at 10:50 PM | Comments (0)
Mediating Internationally: Hungary's Eva Horvath
At the International Dispute Negotiation series of The International Institute for Conflict Prevention & Resolution (CPR), hear the latest IDN interview, No. 15 "Prof. Eva Horvath, of Budapest, Hungary, on ADR in Eastern Europe". Hosted by Michael McIlwrath, Senior Litigation Counsel with General Electric based in Florence, Italy.
Posted by Brooke Powell at 10:59 AM | Comments (0)