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March 31, 2008
"Why not a teaching law firm?"
Posted by JD Hull at 11:59 PM | Comments (0)
Pirate Blawg Review #153
Aye, matey--it's not Talk Like a Pirate Day yet, but Real Pirates keep it up all year round. The savage and merciless "Captain George" Wallace of Wallace & Schwartz hosts this week's Blawg Review #153 at Declarations and Exclusions. Read it now, ya' empty ignorant black-hearted law scums, or we'll have it out of yer meager wages.
Posted by Brooke Powell at 11:59 PM | Comments (0)
Do you really need to take that deposition?
As a companion piece to an earlier WAC? post, "Informal Discovery", see at Stewart Weltman's Lean and Mean Litigation Blog "Deciding Who to Depose (Part I)".
Posted by JD Hull at 11:59 PM | Comments (0)
"The best customer service is no service"
Via a tip from our vigilant friend Moe Levine, see in the Financial Times Alan Mitchell's review of the book The Best Service Is No Service, subtitled "How to liberate your customers from customer service, keep them happy, and control costs", by Bill Price and David Jaffe. Mitchell's review: If You Want to be Loved, Do it Right. Note that the book, which we haven't read, appears to focus more on customer service for products, services and product-service mixes--mobile phones, utilities, equipment, banks*, etc.--than on the delivery of consulting or professional services.
*Don't get us started on the client service cesspool of retail banking, in which basic fiduciary duties to bank customers are unkown to or routinely ignored by the marginal cretins most banks employ.
Posted by Holden Oliver (Kitzbühel Desk) at 10:37 AM | Comments (0)