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May 05, 2008
Smile when you violate our patents.
At Canada's Law Day: On Friday, Procter & Gamble sued Johnson & Johnson over two teeth whitening patents in Wisconsin's U.S. Western District. See also Reuters.
Posted by Holden Oliver (Kitzbühel Desk) at 11:59 PM | Comments (0)
Your Mother hosts Blawg Review.
Our Blawg Review host for BR #158 is a Dallas mom-attorney at The Mommy Blawg. The focus in part is on today, apparently International Midwives' Day. But she writes very well, this mother, better than WAC?'s moms.
Some Mothers we knew 1964-75
Posted by Holden Oliver (Kitzbühel Desk) at 11:59 PM | Comments (0)
Client service in a down economy.
See Leo Bottary's "Client Service And The Economy" at his Client Service Insights... CSI/Season 2.
Posted by Holden Oliver (Kitzbühel Desk) at 11:00 PM | Comments (0)
In 2008, how are law firms getting and keeping clients?
Brian Ritchey at More Partner Income breaks down ALM's recent survey on how larger firms globally (about 75 on up) are developing business these days. One interesting point is that only about 50% of these larger firms have a system in place that include each of the following: client interviews, client care "teams" and sales training.
Note: The grumpy but inspiring Holden Oliver and I are happy to help. We need two days with your main team and, most importantly, an iron-clad commitment and plan from your Executive Committee on how you will build and keep a client service culture at your firm after we leave your conference room. Seminars without dogged follow-up that firm management "gets" and buys into won't cut it.
Posted by JD Hull at 12:04 AM | Comments (0)
International Dispute Negotiation: Mark Kantor interview
In ADR, nothing is more important than the quality and backgrounds of the arbitrators or mediator you select. Internationally, the appointment process is even more challenging. So hear (along with the program's trademark perky jazz violin intro) the newest IDN podcast, No. 24, "Mark Kantor on Appointing Arbitrators". Kantor, a D.C. lawyer, discusses how to assemble a first-rate international arbitration tribunal, from obtaining good information on candidates to logistics to ethics rules.
Posted by Brooke Powell at 12:00 AM | Comments (0)