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January 16, 2009
24/7
Lord Chief Justice Sir John ("Pompous") Popham, circa 1603
Lawyers aren't special. We're in a service business. Get used to it. Rule 9: Be There for Clients 24/7. Snippet:
Returning telephone calls promptly and keeping your client "informed" is not client service. Color all that barely adequate. Get a new standard.
Posted by Holden Oliver at January 16, 2009 11:34 PM