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September 18, 2009
The Client's Stock Price This Past Week?
The Client, it seems, actually wants you to know him, her or it. Take time out to learn the stock fluctuations, the industry, competitors, day-to-day culture, players and overall goals of your client. Visit offices and plants.
Associates in particular need to develop the habit of finding out about and keeping up with clients and their trials and tribulations in and out of the areas they are working in. Devise a real system to keep abreast.
The above is from past discussions about "Rule 7: Know the Client", in our annoying-but-correct 12 Rules of Client Service. Honor--and keep--good clients by knowing them, and knowing them well. Start there. It's not about the lawyers, and not about the law firms. Never was. Attorneys in the U.S. are a dime a dozen. Just not that big a deal. You signed up to serve, Justin. Get used to it.
Posted by JD Hull at September 18, 2009 12:20 AM