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February 09, 2010
Rule 9
Lord Chief Justice Sir John ("Pompous") Popham, circa 1603
Lawyers aren't special. We're in a service business. We are not royalty. Get used to it. Rule 9: Be There for Clients 24/7. Returning telephone calls promptly and keeping your client "informed" is not client service. Color all that barely adequate. Get a new standard.
Posted by Holden Oliver (Kitzbühel Desk) at February 9, 2010 12:34 AM