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September 24, 2010

UPDATED with New Gams--Hot Legs: Great--and Enduring--Customer Service Sites.

"Hot Legs, you're making your mark."

Quality. Class. And Legs. Solid relationships with customers, clients and buyers are every business's real assets. Great customers are always up for grabs--and they're worth safeguarding 24/7. You do great work for them; they stay. White collar dweeb-speak calls this a "win-win". We call it "working". It's an honor.

You want to make it through good and bad times? Below are blogs, sites and other resources which either are dedicated to or regularly feature useful models, ideas, best practices and tips on effective customer service. Or they talk and write about service like they really do get it--and deeply care about customers, clients and buyers.

We owe much to each one of these. Again, we use the term "customer service" broadly here. We've certainly--out of sheer ignorance or inadvertently--left out some fine sites. So let us know which ones they are. Huh? Say what? Your firm is merely very very good at what it does? Sorry. That's not ever enough by itself, friend. And if it's working for you, you are still leaving lots of bucks on the table:

  • In Search of Perfect Client Service, Patrick Lamb
  • Simple Justice, Scott H. ("Redford') Greenfield
  • Jim Calloway's Law Practice Tips Blog
  • CBA Practice Link, Canadian Bar Association
  • Minor Wisdom, Ray Ward, New Orleans (Query to Ray: M. Crenshaw on guitar above?)
  • the (new) legal writer, Ray Ward
  • The Legal Marketing Blog, Tom Kane
  • Law21, Jordan Furlong
  • Legal OnRamp, Paul Lippe
  • More Partner Income, LexisNexis (founded by Tom Collins)
  • Charon QC
  • The Client Revolution, Jay Shepherd
  • Gruntled Employees, Jay Shepherd
  • Human Mediation Law, Justin Patten
  • Golden Practices, Michelle Golden
  • The Adventure of Strategy, Rob Millard
  • Real Lawyers Have Blogs, Kevin O'Keefe
  • The Greatest American Lawyer
  • My Shingle, Carolyn Elefant
  • Infamy or Praise, Colin Samuels
  • Leadership for Lawyers, Mark Beese
  • Legal Business Development, James Hassett
  • Legal Ease Blog, Allison Shields
  • Defending People, Mark Bennett
  • Howling Point, Chuck Hartley, with Pongo and Diego the Dogs
  • How to Change the World, Guy Kawasaki
  • Life at the Bar, Julie Fleming Brown
  • Management Craft, Lisa Haneberg
  • May It Please The Court, J. Craig Williams
  • the [non]billable hour, Matt Homann
  • LawMarketing Blog, Larry Bodine
  • Why Clients Buy, Patrick McEvoy
  • Robert Ambrogi’s Lawsites
  • Gladwell.com, Malcolm Gladwell
  • Amazing Firms, Amazing Practices, Gerry Riskin
  • Posted by JD Hull at September 24, 2010 12:00 AM


    Dan, thanks for listing my blog! Nice bit of traffic grabbed my attention. Hope you're happy and kicking butt as always... ;)

    Posted by: Michelle Golden at September 22, 2010 06:56 PM

    You're welcome. Thanks for always having (1) a quality game, (2) the class to say thank you, (3) using your real name, and (4) great legs. The only four rules here.

    Posted by: Hull at September 22, 2010 07:27 PM

    HA! And you've never seen my legs so I guess we're on the honor system....

    Posted by: Michelle Golden at September 22, 2010 07:57 PM

    Not quite, Michelle. That was me in the Penguin Costume in Kansas City.

    Posted by: Hull at September 22, 2010 08:02 PM

    Hey Dan--honored to be mentioned in the same breath with so many great sites. Thanks for the recognition!

    Keep up the cradle-rocking-take-no-prisoners approach to law. And life.


    Posted by: Patrick Lamb at September 23, 2010 09:57 AM

    Dan.... I can tell you that I will never ask to see your legs! Podcast soon when I sort out a bit of chaos at this end!

    Charon QC...also known as Mike Semple Piggot

    (I know you hate anonymity - but, as you know... I am not anonymous... I am Hieronymous Charon... a famous painter !)

    Posted by: Charon QC at September 23, 2010 01:45 PM

    To Charon the Ferryman: You've never been anonymous. Takes 2 clicks--rather than one. We don't "hate" anonymity; just want to reserve it for people who need or deserve it. In those cases, it's useful. The Net needs to grow up. Still 98% garage. And "Publius" is not active on the Net. He/she/it has not yet appeared. Dan

    Posted by: Hull at September 23, 2010 02:02 PM

    It was certainly interesting for me to read that blog. Thanx for it. I like such themes and everything connected to them. I would like to read a bit more on that blog soon.

    Bella Kuree, Kiev Escort Girl

    Posted by: Bella Kuree at September 26, 2010 03:29 PM

    We do both live and breathe CS.

    Posted by: Holden Oliver at September 26, 2010 07:33 PM

    Somehow you managed to uncover many of the blogs that consistently turn it out. These were also my go to blogs when I did the Legal Blogwatch gig and though I don't read all as regularly as I used to, it's good to see that they are still making the grade. Thanks for the mention of MyShingle too.

    Posted by: Carolyn Elefant at September 27, 2010 05:10 PM

    Great site, Mr. Hull and Mr. Oliver. A lot of useful information here. I’m sending it to some friends.

    Posted by: Lonely Registered Nurse at September 29, 2010 02:49 PM

    What are you doing later on?

    Posted by: Holden Oliver at September 29, 2010 04:49 PM

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