February 11, 2011
The Customer Experience: Thinking Like a Customer on Costs.
Ask an associate lawyer or paralegal what a "profit" is. You will get two kinds of answers. Both answers are "correct" but neither of the answers helps anyone in your firm think like the client.
J.P. Morgan (1837-1913) was cheap, rich, annoying, opinionated, and controversial. But he knew want clients and customers wanted.
Posted by JD Hull at February 11, 2011 12:00 AM