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August 22, 2011
Silent Bob, Jay and Right Customering: You're a Customer? Demand Things.
Client Service still a bit of a joke all over The West. Retail and banking/insurance/phone companies are the worst. Wonderful Exceptions: Not Many. But see, e.g., Trader Joe's and Geico. Suggestion: Start getting feisty at stores and on the phone. Remind them you have options and choices. You are The Man. Not Them. Act out a bit.
Customers Jay and Silent Bob try to Just Buy Something from you. Don't make them angry.
Posted by JD Hull at August 22, 2011 11:59 PM