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October 13, 2011
Get Used to It: Lawyers Aren't Royalty.
If you think "returning phone calls promptly" and "keeping the client informed" is a big deal, you are flirting with mediocrity. Get standards that work, make money and keep great clients coming back. See Rule 9 in our "twelve step" program for The Service-Challenged: "Be There For Clients 24/7".
Posted by JD Hull at October 13, 2011 03:59 AM