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January 12, 2012

"First, I look at the purse." Customer costs are your problem, too.

And while we're on the subject, since when was "partner" a verb, anyway? Are you really partnering with your customer or client--or is all that just another hollow note in your firm's marketing song-and-dance? See Rule 8, from our compelling yet irritating 12 Rules of Client Service, on other people's money.

Posted by Holden Oliver (Kitzb├╝hel Desk) at January 12, 2012 11:00 PM


I love this song. By the way, I think it was the Countours who sang this song. Like how you added the dance routine from the 1940's to it. Too bad there is no footage of the Contours with the song.
By the way great 12 Rules!

Posted by: Steven J Fromm at January 21, 2012 12:06 PM

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