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April 13, 2012

Silent Bob, Jay and Right Customering: You're a Customer? Demand Things.

Client Service still a bit of a joke all over The West. Retail banking/insurance/phone companies/utilities and "tech guys" are generally The Worst. Wonderful Exceptions: Not Many. But see, e.g., Trader Joe's and Geico. Suggestion: Start getting feisty at stores and on the phone. Remind them you have options and choices. You are The Man. Not Them. Act out a bit.

Customers Jay and Silent Bob try to Just Buy Something from you. Don't make them angry.

Posted by JD Hull at April 13, 2012 11:59 PM


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