« Expertise: Have it. Have lots. But don't let it get in the way. | Main | Increasing Complexity, Ambiguity and Multi-Practice Issues in Client Work, the Current Fragmentation and the Hull McGuire PC Idea: The Need for One "Special Projects Group" in Every Larger Law Firm. »
May 29, 2012
12 Rules of Client Service: You don't get to have a "bad day".
Born right here in 2006, and part of Hull McGuire cosmos since the 1990s, The 12 Rules of Client Service try to align client and lawyer interests and reduce reproduction of Law Cattle in the Legal West. They do a good job of that. Prescient. Accurate. Inspiring. Irritating. Even upsetting. They require discipline, persistence, attitude and big ones.
.jpg)
Sorry, Jack. You don't get to have a "bad day".
Posted by JD Hull at May 29, 2012 11:59 PM