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September 27, 2012

Tell Clients What They Can Do, Too.

I find myself doing it more than I would like--especially with clients with newer businesses or in emerging industries. I've just laid out some legal or regulatory infrastructure that, to them, throw up roadblocks to their plans. And I do this especially on the phone. I hear myself saying "no". Point: When you talk to clients, protect them. Make them safe. And be strong on those "no" points. But tell them what they can do, too. Make it part of every conversation.

"E" ponders the Light Quanta.

Posted by JD Hull at September 27, 2012 05:12 AM


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