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January 29, 2013
The Customer Experience: Think Like a Customer on Costs.
Ask an associate lawyer or paralegal what a "profit" is. You will get two kinds of answers. Both answers are "correct" but neither of the answers helps anyone in your firm think like the client.
Think Like the Client--Help Control Costs is Rule Eight. It's from our annoying and opinionated but accurate and soulful 12 Rules.
J.P. Morgan (1837-1913) was cheap, rich, annoying, opinionated, and controversial. But he knew want clients and customers wanted.
Posted by JD Hull at January 29, 2013 12:00 AM