January 13, 2013
The Customer Experience: Does everyone in your shop think that Customers are the main event?
Rule Three: Make Sure Everyone in Your Shop Knows That The Client Is The Main Event. The truth is that they probably don't. That's your fault--not theirs. From our hopelessly in-your-face, annoying, repetitive and now world-famous 12 Rules.
Posted by Holden Oliver (Kitzbühel Desk) at January 13, 2013 12:58 AM