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February 19, 2013
The Customer Experience: Think like a client--help control costs.
It's Rule Eight from WAC?'s rules. "A profit is a reward for being efficient. And until a lawyer, paralegal or staffer gets that, she or he will never know how a client--or a law firm partner--thinks."
Posted by Holden Oliver (Kitzbühel Desk) at February 19, 2013 01:59 PM